Payment Policy
Last Updated: 20 July 2026
Thank you for shopping with Animal Magic Pet Supplies.
This Payment Policy explains how payments are accepted, authorised, processed, and refunded when you place an order through our website. By submitting an order and completing checkout, you agree to the payment terms set out below.
1. Payment Processing
Online payments are processed securely through the payment methods available during checkout.
Every transaction is subject to authorisation and verification by the relevant bank, card issuer, or payment service provider. An order will not be processed unless payment has been successfully approved.
2. Accepted Payment Methods
Depending on availability during checkout, we may accept payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
The payment options available to you may vary depending on your location, device, card issuer, or payment provider.
The payment methods displayed during checkout will be the payment methods available for your order.
3. Currency
Unless clearly stated otherwise, all prices displayed on our website are shown in:
British Pounds Sterling (GBP £)
Orders are charged in GBP at the time payment is completed.
Your bank or payment provider may apply additional charges, including currency conversion fees or international transaction fees. Any such fees are determined by your financial institution and are not controlled by Animal Magic Pet Supplies.
4. Payment Authorisation
When you submit an order:
- Your payment method may be checked and authorised during checkout.
- Payment will be processed once your order has been successfully submitted.
- Your order cannot be confirmed if payment authorisation is declined or unsuccessful.
If your payment cannot be completed, please:
- Check that your payment details are correct.
- Confirm that your billing address matches the information held by your payment provider.
- Contact your bank or card issuer.
- Use another available payment method.
Products are not reserved until both your order and payment have been successfully confirmed.
5. Payment Verification
Some orders may require additional verification before processing.
Where reasonably necessary, Animal Magic Pet Supplies may:
- Request additional information to verify the order.
- Place the order temporarily on hold.
- Ask you to confirm your billing or contact information.
- Cancel the order if payment or identity verification cannot be completed.
- Cancel a transaction where fraudulent or unauthorised activity is reasonably suspected.
These verification procedures help protect customers and help reduce fraudulent or unauthorised transactions.
6. Billing Information
Customers are responsible for providing complete and accurate billing details during checkout, including:
- Full name
- Billing address
- Contact information
- Payment information
Incorrect, incomplete, or outdated billing information may result in:
- Payment failure
- Verification delays
- The order being placed on hold
- Order cancellation
Please review all payment and billing information carefully before completing your purchase.
7. Payment Security
Payments are processed using secure payment systems.
Animal Magic Pet Supplies does not normally receive or store your complete payment card number or card security code.
Payment systems may use encryption, fraud prevention measures, authentication checks, and other security technologies to help protect your payment information during checkout.
While reasonable security measures are in place, no online payment system can guarantee complete protection against every possible security risk.
8. Order Confirmation
After your payment has been successfully authorised, an order confirmation may be sent to the email address provided during checkout.
The confirmation will normally include:
- Your order number
- Products ordered
- Delivery details
- Order total
- Payment status
Please contact us if you believe any information in your order confirmation is incorrect.
9. Pricing Errors
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
However, if a product is listed with an obvious pricing, technical, or checkout error, we may:
- Contact you for confirmation.
- Correct the error before processing the order.
- Cancel the affected order.
- Issue a refund where payment has already been received.
We are not required to fulfil an order at an obviously incorrect price where permitted by applicable law.
10. Taxes
Where applicable, VAT or other relevant taxes will be calculated and displayed during checkout.
The total amount payable, including any applicable shipping charges and taxes, will be shown before you complete your purchase.
11. Refunds
Where a refund has been approved:
- The refund will normally be issued to the original payment method.
- Approved refunds are generally processed within 10 business days after the returned product has been received, inspected, and accepted.
- The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Animal Magic Pet Supplies is not responsible for additional processing delays caused solely by your bank or payment provider.
Further information regarding return eligibility and refund conditions is available in our Return & Refund Policy.
12. Failed or Declined Payments
An order cannot be completed if payment is declined.
A payment may be unsuccessful because of:
- Incorrect payment details.
- Insufficient funds.
- An incorrect billing address.
- Card restrictions.
- Security or fraud prevention checks.
- A temporary payment service issue.
- An expired payment method.
Animal Magic Pet Supplies does not control the approval or rejection decisions made by banks, card issuers, or payment service providers.
13. Duplicate or Unexpected Charges
If you believe that you have been charged more than once or notice an unexpected transaction, please contact us and provide:
- Your full name
- Your order number
- The transaction date
- The amount charged
- A payment reference or screenshot, where available
Please do not send your complete payment card number or card security code by email.
Some pending transactions may be temporary authorisation holds rather than completed charges. Your bank or card issuer can provide further information regarding pending payments.
14. Payment Disputes and Chargebacks
If you experience a payment-related issue, we encourage you to contact our customer support team before submitting a chargeback or payment dispute through your bank or payment provider.
Contacting us first allows us to:
- Review the transaction.
- Check the order status.
- Investigate a refund request.
- Correct any payment-related error.
- Provide relevant order information.
Nothing in this section limits any rights available to you under applicable law or through your bank or payment provider.
15. Contact Information
For questions regarding payments, refunds, declined transactions, or checkout issues, please contact us.
Business Name: Animal Magic Pet Supplies
Business Address:
20 Court St
Haddington EH41 3JA
United Kingdom
Business Phone: +44 1620826229
Business Email: support@animalmagicpetsupplies.com
Website: animalmagicpetsupplies.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM (GMT)
16. Important Information
- All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.
- Payment must be successfully authorised before an order can be processed.
- Available payment methods are displayed during checkout.
- Customers are responsible for providing accurate billing and payment information.
- Approved refunds are generally processed within 10 business days after the returned product has been received, inspected, and accepted.
- This Payment Policy may be updated from time to time to reflect changes to our payment services, business operations, or legal requirements. Any revised version will be published on this page together with an updated Last Updated date.