FAQs
Last Updated: 27 July 2026
Welcome to the Animal Magic Pet Supplies FAQ page. Below you'll find answers to some of the most common questions about our products, ordering process, shipping, payments, returns, and customer support.
If you need further assistance, please contact us at support@animalmagicpetsupplies.com.
General Questions
Q. What is Animal Magic Pet Supplies?
A. Animal Magic Pet Supplies offers dog and cat products across walking, feeding, grooming, toys, enrichment, and everyday pet accessories.
Q. Where are you located?
A. 20 Court St, Haddington EH41 3JA, United Kingdom.
Q. How can I contact customer support?
A.
Business Email: support@animalmagicpetsupplies.com
Business Phone: +44 1620826229
Q. What are your customer service hours?
A. Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Orders
Q. How do I place an order?
A. Browse our website, add your preferred products to your shopping cart, and complete your purchase through our secure checkout.
Q. Will I receive an order confirmation?
A. Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Q. Can I modify or cancel my order?
A. Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you require assistance.
Q. Can I purchase multiple products in one order?
A. Yes. Multiple products may be purchased within a single order, subject to product availability.
Shipping & Delivery
Q. Do you deliver within the United Kingdom?
A. Yes. We currently ship to addresses throughout the United Kingdom.
Q. How long does delivery take?
A. Within the United Kingdom:
Handling Time: 0–1 Business Day
Transit Time: 1–3 Business Days
Total Delivery Time: 1–4 Business Days
Q. What is your order cut-off time?
A. 5:00 PM (GMT)
Q. How much does shipping cost?
A. Within the United Kingdom:
- Orders under £200: £6.99 shipping fee
- Orders over £200: Free shipping
Q. Will I receive tracking information?
A. Yes. Tracking information will be provided where available after your order has been dispatched.
Q. What happens if I enter an incorrect delivery address?
A. Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or additional shipping charges.
Products
Q. What products do you offer?
A. We offer a carefully selected range of practical products for dogs and cats. Our product range may include:
- Feeding Essentials
- Walking & Travel Essentials
- Pet Toys & Enrichment
- Cat Essentials
- Dog Essentials
Available products, sizes, colours, specifications, and product features may vary. Please refer to the relevant product page for the latest information.
Q. Are product dimensions and specifications provided?
A. Yes. Product pages include dimensions, specifications, materials, product features, care instructions, and other relevant information where applicable.
Q. Will the product look exactly like the photographs?
A. Product images are provided for reference. Colours, appearance, and packaging may vary slightly due to photography, lighting conditions, screen settings, or manufacturing updates.
Q. How do I choose the correct size?
A. Please review the size guide, product dimensions, and specifications provided on the product page before placing your order. Customers should ensure that wearable products such as harnesses, collars, clothing, and boots are suitable for their pet's size and intended use.
Payments
Q. What payment methods do you accept?
A. Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
The payment methods displayed during checkout may vary depending on your location, device, card issuer, or payment provider.
Q. What currency do you use?
A. All prices on our website are displayed in British Pounds Sterling (GBP £).
Q. Is my payment information secure?
A. Yes. Payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures to help protect your payment information during checkout.
Returns & Refunds
Q. What is your return period?
A. Eligible items may be returned within 30 days of the delivery date.
Q. Who pays for return shipping?
A. Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, we may provide a prepaid return shipping label after reviewing the issue.
Q. Do you charge a restocking fee?
A. No. We do not charge any restocking fees for approved returns.
Q. Can I return used products?
A. Used products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Q. How long do refunds take?
A. Approved refunds are generally processed within 10 business days after the returned item has been received, inspected, and accepted.
Q. Do you offer exchanges?
A. We do not currently offer direct exchanges. If you require a different product, please return the eligible item in accordance with our Return & Refund Policy and place a new order separately.
Customer Support
Q. What information should I provide when contacting customer support?
A. Where applicable, please include:
- Your order number
- Your full name
- Product name
- A brief description of your enquiry
- Photographs of the product (if reporting a damaged, defective, or incorrect item)
Providing this information helps us review your enquiry more efficiently and respond as quickly as possible.
Q. How quickly will I receive a response?
A. We aim to respond to enquiries as promptly as possible during our normal customer service hours. Response times may vary depending on enquiry volume and the information required to assist with your request.
Contact Information
Business Name: Animal Magic Pet Supplies
Business Email: support@animalmagicpetsupplies.com
Business Phone: +44 1620826229
Business Address: 20 Court St, Haddington EH41 3JA, United Kingdom
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM (GMT)
Stay Connected
Q. Can I follow Animal Magic Pet Supplies on social media?
A. Yes. You can follow our official social media channels to stay updated with:
- New Product Arrivals
- Collection Updates
- Store Announcements
- Pet Care Tips
- Seasonal Collections
You can connect with us on:
Need More Help?
If your question has not been answered on this page, please feel free to contact our customer support team. We'll be happy to assist you with product information, existing orders, shipping, returns, payments, or any other general enquiries.