Contact Us
Last Updated: 27 July 2026
Thank you for visiting Animal Magic Pet Supplies.
We're here to assist you with questions about our products, orders, shipping, payments, returns, or any general enquiries. If you need assistance, our customer support team will be happy to help during our business hours.
Get in Touch
You can contact us using any of the methods below.
Business Email: support@animalmagicpetsupplies.com
For general enquiries, product information, existing orders, shipping, returns, refunds, or other customer support requests.
Business Phone: +44 1620826229
Available during our customer service hours.
Business Address:
20 Court St
Haddington EH41 3JA
United Kingdom
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time
5:00 PM (GMT)
Orders placed after the daily cut-off time will begin processing on the next business day.
Before Contacting Us
To help us respond more efficiently, please include the following information where applicable:
- Your Order Number
- Your Full Name
- Product Name
- A brief description of your enquiry
- Photographs of the product (if reporting a damaged, defective, or incorrect item)
Types of Enquiries We Can Help With
Our customer support team can assist with:
- Product information
- Existing order enquiries
- Shipping and delivery
- Order tracking
- Payment enquiries
- Returns and refunds
- Product availability
- Order cancellations (where applicable)
- General website enquiries
Stay Connected
Follow Animal Magic Pet Supplies on our official social media channels to stay updated with:
- New Product Arrivals
- Collection Updates
- Store Announcements
- Pet Care Tips
- Seasonal Collections
Connect with us on:
Response Time
We aim to respond to all enquiries as promptly as possible during our regular customer service hours. Response times may vary depending on enquiry volume, weekends, public holidays, or the information required to assist with your request.
We appreciate your patience and look forward to assisting you.