About Us

Last Updated: 20 July 2026

Welcome to Animal Magic Pet Supplies, an online pet supplies store based in Haddington, United Kingdom.

We offer a carefully selected range of practical products for dogs and cats, including toys, walking accessories, feeding essentials, travel products, grooming tools, and everyday pet supplies. Our goal is to provide a simple, convenient, and transparent online shopping experience where customers can easily browse products, review detailed information, and purchase pet supplies with confidence.

Every pet has unique needs based on factors such as age, breed, size, activity level, and lifestyle. For this reason, we encourage customers to carefully review each product description, dimensions, materials, available options, and intended use before placing an order.

Our Story

Animal Magic Pet Supplies was established to provide pet owners with a reliable and convenient destination for purchasing quality pet supplies online.

Our product range focuses on practical everyday essentials that support walking, travel, feeding, interactive play, enrichment, and general pet care for both dogs and cats.

We are committed to maintaining a straightforward shopping experience by providing clear product information, secure online checkout, and easy access to our shipping, returns, refund, and customer support policies.

As our catalogue continues to grow, products may be added, updated, replaced, or discontinued based on availability and customer demand. We regularly review our product selection to ensure our store continues to offer relevant and practical products for modern pet owners.

Our Mission

Our mission is to provide pet owners with a dependable and convenient online shopping experience while offering practical products for everyday pet care.

We aim to:

  • Offer a carefully selected range of products for dogs and cats.
  • Provide accurate product descriptions, specifications, and sizing information.
  • Help customers choose products that are suitable for their pets' individual needs.
  • Maintain transparent information regarding pricing, payments, shipping, returns, and refunds.
  • Deliver professional customer support before and after every purchase.
  • Continue expanding our product selection as new and suitable products become available.

Customers should always review the complete product information and ensure that each product is appropriate for their pet's size, behaviour, age, and intended use.

What We Offer

Dog Essentials

Our Dog Essentials collection includes practical products designed to support everyday walks, outdoor activities, feeding, interactive play, and general care.

Products currently available may include:

  • Adjustable dog harness and lead sets.
  • Waterproof protective dog boots.
  • Interactive treat-dispensing dog toys.
  • Slow-feeding and enrichment products.
  • Everyday walking accessories.

Available sizes, colours, materials, and product specifications may vary between individual products. Customers should review each product page for complete details before purchasing.

Cat Essentials

Our Cat Essentials collection includes accessories, interactive toys, enrichment products, and everyday care items designed for cats and kittens.

Products currently available may include:

  • Adjustable cat collars with decorative charms and bells.
  • Interactive puzzle and treat-dispensing toys.
  • Cat teaser and enrichment toys.
  • Grooming accessories for routine coat care.

Customers should always review the product description, dimensions, materials, and available options to ensure the product is suitable for their cat.

Pet Toys & Enrichment

Interactive play is an important part of a pet's daily routine. Our collection includes toys designed to encourage activity, mental stimulation, and enrichment.

Products currently available may include:

  • Interactive dog toys.
  • Treat-dispensing puzzle toys.
  • Interactive cat toys.
  • Enrichment toys for independent play.

Pets should be supervised during play where appropriate. Toys should be inspected regularly and replaced if they become worn, damaged, or unsuitable for continued use.

Walking & Travel Essentials

Our walking and travel collection is designed to make everyday outings more comfortable and convenient for both pets and their owners.

Products currently available may include:

  • Adjustable harness and lead sets.
  • Waterproof dog boots.
  • Outdoor walking essentials.

Customers should carefully measure their pet and review the relevant sizing information before purchasing wearable products or accessories.

Feeding Essentials

Our feeding collection includes products intended to support everyday feeding routines and encourage slower, more engaging mealtimes.

Products currently available may include:

  • Slow-feeder pet bowls.
  • Feeding accessories.
  • Treat-dispensing enrichment products.

Customers should review product dimensions, capacity, materials, and intended use to ensure the selected product is appropriate for their pet.

Choosing a Suitable Product

Every pet is unique, and selecting the right product depends on several factors, including:

  • Age
  • Breed
  • Size and weight
  • Activity level
  • Behaviour and chewing habits
  • Coat type
  • Feeding routine
  • Individual temperament
  • Daily lifestyle and environment

Wearable products such as collars, harnesses, leads, boots, and similar accessories should fit comfortably without restricting your pet's natural movement or causing discomfort.

Interactive toys, feeding products, and enrichment accessories should always be selected according to your pet's size, behaviour, and intended use. No pet toy should be considered completely indestructible, and all products should be inspected regularly for signs of wear or damage.

Product Information

To help customers make informed purchasing decisions, our product listings may include:

  • Product descriptions
  • Key features
  • Materials and construction
  • Measurements and dimensions
  • Size guidance
  • Available colours or variations
  • Intended use
  • Package contents
  • Care and usage instructions
  • Product images

We encourage customers to review all available product information before completing a purchase.

While we make every reasonable effort to ensure product information is accurate, minor differences in colour, appearance, packaging, or specifications may occur due to photography, lighting conditions, monitor settings, manufacturing updates, or supplier changes.

Product Availability

All products displayed on our website are subject to availability.

Our catalogue is regularly reviewed and updated. Products may be added, replaced, updated, temporarily unavailable, or discontinued without prior notice. Product prices, colours, specifications, packaging, and available options may also change from time to time.

The information displayed on the relevant product page at the time an order is placed will generally apply to that purchase, except in the event of an obvious pricing or listing error.

Shopping With Us

Animal Magic Pet Supplies is based at 20 Court St, Haddington, and also offers selected pet products through our online store.

Through our website, customers can:

  • Browse products for dogs and cats.
  • Review detailed product descriptions and specifications.
  • Select available sizes, colours, or product options.
  • Add products to their shopping cart.
  • Complete payment through our secure checkout.
  • Receive order confirmation and delivery updates where available.
  • Access information relating to shipping, returns, refunds, and other store policies.

Available payment methods are displayed during checkout. Before placing an order, customers should carefully review their billing information, delivery address, selected products, quantities, and total order value.

Shipping and Delivery

Detailed information regarding order processing, shipping charges, delivery areas, estimated delivery timeframes, tracking information, and delivery conditions is available in our Shipping Policy.

Customers are responsible for providing complete and accurate shipping information during checkout. Delivery estimates may occasionally be affected by courier operations, public holidays, severe weather, or other circumstances beyond our reasonable control.

Returns and Refunds

Information regarding return eligibility, return periods, product condition requirements, damaged-item procedures, and refund processing is available in our Return & Refund Policy.

If you wish to return an item, please contact our customer support team before sending the product back. Following our return instructions helps ensure that your return can be processed as efficiently as possible.

Customer Support

Our customer support team is available to assist with enquiries relating to:

  • Product information.
  • Product specifications and available options.
  • Existing orders.
  • Payments and billing.
  • Shipping and delivery.
  • Order tracking.
  • Damaged, missing, or incorrect items.
  • Order changes or cancellations where applicable.
  • Returns and refunds.
  • Website policies and general enquiries.

When contacting us about an existing order, please include your order number along with a clear description of your enquiry. Where appropriate, photographs may be requested to help us review damaged, defective, or incorrect products.

Follow Us

Stay connected with Animal Magic Pet Supplies through our official social media channels to discover new products, collection updates, pet care inspiration, and important store announcements.

You can follow us on:

Our social media pages may feature product highlights, educational content, seasonal collections, and updates about our store. We encourage customers to engage with us, share their experiences, and stay informed about the latest additions to our catalogue.

Stay Updated

Customers may subscribe through our website to receive updates about:

  • New product arrivals.
  • Product availability.
  • Collection updates.
  • Store news and announcements.

Marketing communications are sent only to customers who choose to receive them. You may unsubscribe from promotional emails at any time by following the unsubscribe link included in our emails or by contacting our customer support team.

Store Information

Business Name: Animal Magic Pet Supplies

Business Address:
20 Court St
Haddington EH41 3JA
United Kingdom

Telephone: +44 1620826229

Email: support@animalmagicpetsupplies.com

Website: animalmagicpetsupplies.com

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Order Cut-Off Time: 5:00 PM (GMT)

If you have any questions about our products, an existing order, or any of our store policies, please contact our customer support team using the information above. We are committed to providing helpful, professional, and timely assistance whenever possible.