Effective Date: 06/01/2026
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.
1. Order Processing Time
Orders are processed within:
- 1–2 business days (Monday – Friday)
Orders are not processed, shipped, or delivered on weekends or public holidays.
After processing, orders are prepared for shipment and transferred to the shipping carrier.
2. Order Cut-Off Time
Daily Order Cut-Off Time: 5:00 PM (GMT)
- Orders placed before 5:00 PM (GMT) enter the processing queue on the same business day.
- Orders placed after 5:00 PM (GMT) enter the processing queue on the next business day.
3. Shipping Cost
We offer:
- Free Standard Shipping on all orders.
No minimum purchase is required unless otherwise stated.
4. Transit Time
Estimated delivery time after dispatch:
- 3–4 business days
Delivery times may vary depending on destination, carrier operations, weather conditions, and other external factors.
5. Total Delivery Time
Estimated delivery timeframe:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
Estimated Total Delivery Time: 4–6 business days
6. Shipping Confirmation and Tracking
After an order has been dispatched:
- A shipping confirmation email may be provided.
- Tracking information will be provided when available.
- Customers can use tracking information to follow shipment progress.
7. Shipping Address Responsibility
Customers are responsible for providing complete and accurate shipping information.
Please note:
- Incorrect or incomplete addresses may result in delays or delivery issues.
- Broadway Pet Stores is not responsible for orders delivered to addresses entered incorrectly by the customer.
- Additional shipping costs resulting from incorrect address information may be charged to the customer.
8. Delivery Delays
Delivery delays may occur due to:
- Shipping carrier disruptions
- Severe weather conditions
- High seasonal demand
- Public holidays
- Circumstances outside our control
Broadway Pet Stores is not responsible for delays caused by third-party carriers or external events.
9. Lost or Stolen Packages
If tracking information shows that a package has been delivered but has not been received:
- Check with household members or neighbours.
- Contact the shipping carrier.
- Contact our customer support team.
Broadway Pet Stores is not responsible for packages reported as lost or stolen after delivery confirmation by the carrier.
10. Failed Delivery Attempts
Delivery attempts may fail if:
- An incorrect address is provided.
- The recipient is unavailable.
- Delivery instructions cannot be completed.
If a package is returned:
- Additional shipping charges may apply for reshipment.
- Refund requests will be reviewed according to the applicable return policy.
11. Shipping Area
We currently ship within the United Kingdom only.
International shipping is not available at this time.
12. Order Changes and Cancellations
Orders may be modified or cancelled before processing begins.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Please contact customer support if assistance is required.
13. Contact Information
Business Name: Broadway Pet Stores
Business Address:
6-8 Muswell Hill Broadway, Muswell Hill, London N10 3RT, United Kingdom
Business Phone: +44 2088833200
Business Email: support@animalmagicpetsupplies.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time
5:00 PM (GMT)