Effective Date: 06/01/2026
Broadway Pet Stores respects your privacy and is committed to handling personal information in accordance with applicable data protection laws. This Privacy Policy explains how information may be collected, used, disclosed, and stored when you visit our website or place an order.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
When you visit our website, certain information about your device and website usage may be collected automatically (“Device Information”), including:
- Browser type
- IP address
- Time zone
- Device identifiers
- Cookies and similar technologies
- Pages or products viewed
- Referral sources
- Website interactions and browsing activity
This information may be collected through technologies such as:
- Cookies
- Log files
- Web beacons
- Tags
- Pixels
When you place or attempt to place an order, we may collect information necessary to process the transaction (“Order Information”), including:
- Full name
- Billing address
- Shipping address
- Payment information
- Email address
- Telephone number
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
2. Age Restrictions
Our website is intended for individuals who are at least 18 years of age.
We do not intentionally collect personal information from children. If we become aware that personal information has been submitted by a child, reasonable steps may be taken to remove the information where appropriate.
3. How We Use Personal Information
Personal Information may be used for purposes including:
- Processing and fulfilling orders
- Arranging shipping and delivery services
- Providing order confirmations and updates
- Responding to customer enquiries and support requests
- Preventing fraudulent or unauthorized activity
- Operating and maintaining the website
- Complying with legal and regulatory obligations
Device Information may also be used to:
- Analyze website performance and usage
- Improve website functionality
- Support website security measures
- Conduct business and operational analytics
Where permitted by law, contact information may also be used for marketing communications.
4. Sharing Personal Information
Personal Information may be shared with third-party service providers that assist in operating our business, including:
- Payment processing providers
- Shipping and logistics providers
- Website hosting providers
- Analytics providers
- Marketing and advertising service providers
These service providers may process information only as necessary to perform services on our behalf.
Personal Information may also be disclosed when necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect legal rights and interests
- Address security or fraud-related concerns
5. Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict certain processing activities
- Object to certain uses of personal information
- Request a copy of personal information
Requests relating to personal information may be submitted using the contact information provided below.
6. GDPR Information
For individuals located within the European Economic Area (EEA), personal information may be processed in accordance with applicable requirements of the General Data Protection Regulation (GDPR).
7. California Privacy Rights
Residents of California may have additional privacy rights under applicable California privacy laws, including rights relating to access, deletion, and disclosure of personal information.
8. Do Not Track Signals
Our website may not respond to browser-based “Do Not Track” signals.
9. Data Retention
Personal Information may be retained for business, accounting, legal, tax, operational, and record-keeping purposes, unless a valid request for deletion is received and applicable law permits removal.
10. Data Security
Reasonable administrative, technical, and organizational measures may be used to help protect personal information.
However, no method of electronic transmission or storage can guarantee absolute security.
11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page and become effective upon publication unless otherwise stated.
12. Contact Information
If you have any questions regarding this Privacy Policy or the handling of personal information, please contact us using the details below.
Business Information
Business Name: Broadway Pet Stores
Business Address:
6-8 Muswell Hill Broadway, Muswell Hill, London N10 3RT, United Kingdom
Business Phone: +44 2088833200
Business Email: support@broadwaypetstores.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time
5:00 PM (GMT)