Payment Policy
Effective Date: 06/01/2026
This Payment Policy explains how payments are processed when purchasing products from Broadway Pet Stores.
By placing an order through our website, you agree to the terms outlined below.
Secure Transactions
We use commercially reasonable security measures, including Secure Socket Layer (SSL) technology, to help protect information transmitted through our website.
Payment information is processed through third-party payment service providers. Broadway Pet Stores does not store complete payment card details on its servers.
Payment Processing
Payments are processed through authorized third-party payment providers integrated with our website.
All transactions remain subject to verification, authorization, and approval by the applicable payment provider or financial institution.
Accepted Payment Methods
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
Additional payment methods may be available depending on customer location, device, and payment provider availability.
Currency
All prices displayed on this website are shown in:
British Pounds Sterling (GBP £)
Orders are charged in GBP (£) at the time of purchase unless otherwise stated.
Payment Authorization
When an order is submitted:
- The payment method may be authorized during checkout.
- Payment is collected after successful submission and acceptance of the order.
- Orders may be declined or cancelled if payment authorization cannot be completed.
If a payment is declined, customers may wish to:
- Verify payment information
- Contact their bank or card issuer
- Use an alternative payment method where available
Fraud Prevention and Verification
To assist in preventing fraudulent transactions and maintaining account security, orders may be subject to verification procedures.
Broadway Pet Stores reserves the right to:
- Cancel orders suspected of fraudulent activity
- Hold orders pending verification
- Request additional information where reasonably necessary
Billing Information
Customers are responsible for providing:
- Accurate billing information
- Valid payment details
- Current contact information
Incorrect or incomplete information may result in payment issues, processing delays, or order cancellation.
Taxes
Where applicable, prices may include VAT in accordance with United Kingdom regulations.
Any applicable taxes or charges will be displayed during checkout where required.
Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Banking institutions
- Card issuers
- Payment service providers
For further information, please refer to our Return & Refund Policy.
Chargebacks and Payment Disputes
If you experience a payment-related issue, we encourage you to contact our customer support team before initiating a chargeback or formal payment dispute.
This may assist in resolving the matter more efficiently.
Where appropriate, disputed transactions may be reviewed and responded to through the applicable payment provider’s dispute process.
Payment Assistance
If you experience difficulties during checkout or have questions regarding payment processing, please contact our customer support team using the information below.
Contact Information
Business Name: Broadway Pet Stores
Business Address:
6-8 Muswell Hill Broadway Muswell Hill, London N10 3RT United Kingdom
Business Phone: +44 2088833200
Business Email: support@animalmagicpetsupplies.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time
5:00 PM (GMT)